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General Questions
USE MOTION DETECTORS IF I HAVE A CAT ?
Recent improvements led to the development of
"Pet-immune" or "Pet-friendly" motion detectors. These detectors will
actually ignore up to an 80lb dog or five cats!
BE NOTIFIED WHEN MY SYSTEM IS ARMED OR DISARMED?
You can receive Opening / Closing reports on a
monthly basis for an additional monitoring fee (Each time the alarm system
is armed or disarmed special codes are send to the monitoring station which record the
time and by whom the system was armed or disarmed).
Some systems have the ability to call a pager and notify you when a
particular user arms or disarms the system, or to autoarm or autodisarm at a programmed
time.
USE THE SYSTEM
WHEN I AM HOME OR GO TO BED, AT NIGHT?
Your system can be
designed in any number of ways to accommodate your lifestyle.
You can choose from several levels of protection.
The "Stay" and "Instant" modes give you the freedom of
arming the perimeter of your system (the doors and windows), while ignoring the
interior protection (motion detectors and interior doors).
For example, when you are away from home you can
have all sensors activated. When you are at home in the evening, watching TV or
making dinner, you can choose to have your door and window sensors activated and
your motion sensors off. System smoke detectors & panic (hold up) are always
active.
GET A DISCOUNT FROM THE INSURANCE COMPANY ?
Yes, Most insurance companies
do offer an insurance discount. The amount of homeowner's insurance discount
depends on your carrier.
HAVE A
BENEFIT FOR MY BUSINESS USING C.C.T.V. CAMERAS?
The installation of closed circuit television cameras will
save your company thousand's of dollars in loss prevention. The average retailer
loses 5% of their inventory due to employee and customer theft. Statistics show
that this loss can be cut in half with the addition of C.C.T.V. cameras.
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Do ...
THE
POLICE OR FIRE DEPARTMENT CHARGE TO RESPOND TO MY PREMISES?
If is a REAL Alarm the answer is NO.
If is a FALSE Alarm the answer is probably YES. Depending on which area or
region you reside, the Police and Fire Department have implemented a cost
recovery program for alarm dispatches. Check with your Alarm Company or
your local police department (or the designated authority in your area that
handles alarm dispatch) and asked them.
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CANCEL A FALSE ALARM ?
If your fire alarm goes
off, and you are absolutely certain you know what caused the alarm, notify your alarm
company immediately. Have your alarm company's phone number handy
and your I.D. Do not call 911 to cancel an alarm call.
TEST MY ALARM SYSTEM ?
Call central station first, give your name and ID number. Let
them know you will run a test on your alarm system. Arm the system and after the entry
delay time expire open entry doors , walk by motion detectors etc. Don't forget emergency
codes activate from keypad. Disarm the system and call back central station to make sure
all the codes are received .
FIND
OUT IF MY CITY REQUIRES AN ALARM PERMIT FOR MY ALARM SYSTEM?
Each cities alarm regulations are different, some cities require you to get an
alarm permit for your home alarm system
and some don't. The best way to find out for sure is to contact your local
police department (or the designated authority in your area that handles alarm
dispatch) and asked them what your city's requirements are on home alarm
systems. Registration of your home alarm
system with the city you live in may be necessary before your cities
emergency personnel will respond to your alarms signals so be sure to check with
the police or sheriff's department of the city you live in.
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IS MY SYSTEM MONITORED ?, POLICE STATION ? FIRE DEPARTMENT ?
No, the majority of security systems send their emergency
signals to a Central Station.
A Central Station is manned twenty-four
hours a day and is the facility that
monitors alarm activation; Is the link between the protected premise and the
authorities. . When an alarm is activated , the operator calls the police ,
advice them about the alarm and supply important information regarding precise location of
entry (particular door or windows). Operator will also contact owner or other reference
about the intrusion.
MY PHONE WORK IMMEDIATELY , AFTER AN ALARM ?
When the alarm is activated , this device automatically cuts off the phone service
on the alarm line and use it for transmission of the alarm signal , releasing the line
when the message is completed .
IS A SECURITY "ID" CODE ?
Every person on the property reference list should have an ID (a unique number or name )
so the operator in the central station is able to confirm the identity of the person over
the phone.
IS PROPERTY REFERENCE LIST ?
Every person having access to the premise (they have a key and the code to the alarm
system) should be on a list of authorized persons for that address. This list is the
property reference list, and should be update for the central station, every time is a
change.
IF THE POWER GOES OUT IN MY STORE/HOUSE ?
Your alarm system is powered through a transformer wired into your house
power. In the event of a power outage, the standby rechargeable battery in the control
panel will provide power to the alarm system.
While
operating on back up battery the system retains all the functions just as if
there was no power failure. The Central Station also receives a signal of the
power failure. If the standby battery is getting weak the Central Station will
receive that signal too. Now you are beginning to see just how important
having a security system can be.
HAPPENS IF MY PHONE LINE IS CUT OR IS OUT
OF SERVICE?
Many alarm companies fail to
provide adequate information regarding phone line cuts. There are various
methods to assure that your emergency information is transmitted to the
Central Station in the event of an alarm. There are cellular and radio backup
systems available, just to name a few. However, these systems do cost a little
more to install and monitor.
IS THE DOOR CHIME MODE?
The chime mode gives you the
ability to know when a door or window is opened in the disarm state. This is
widely used by families with small children that need to know their
whereabouts around the home. It is also great to announce company.
IS A SYSTEM "USER"
Each person using the system
can be issued a four-digit code that can arm and disarm the system. The level
of system you install dictates the number of users on a system. Each user code
number can be changed locally through the keypad or through remote
programming. The Central Station can identify who armed or disarmed the system
by user.
HAPPENS IF I FORGET MY USER CODE?
Your security information is
passcode protected. If you forget your user code, The installing company, can
re-establish a new one.
HAPPENS WHEN THE ALARM GOES
OFF?
Dispatcher will call your home to verify if
you have set the alarm off inadvertently by yourself and will ask for
your password. If there is no answer after 3-5 rings or the correct
password is not given, the proper authorities (Police or Guards) are
immediately notified and dispatched to your premises. The monitoring
station will proceed to go through the call list for the premises and
try to reach a responsible party. The police or guards, once they have
arrived will do a perimeter check of your premises, and look for any
visible signs of forced entry. If none is found, they will leave. The
alarm will reset itself after 4 minutes and the siren will stop
sounding. If a break-in has occurred, the police or guards will notify
the station, takes appropriate action and report their findings to you.
ARE THE MOST
COMMUNE REASONS FOR FALSE ALARMS?
- User error (i.e.. someone taking too long to leave)
- Poor quality equipment or faulty equipment
- Good equipment installed improperly
- Programming error
- Extreme weather conditions
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THE TIME TO UPDATE MY ALARM SYSTEM ?
If your alarm system is more than five years old, now is the time
to consider upgrading or updating the equipment.
THE RIGHT TIME TO TEST MY ALARM SYSTEM ?
The alarm system in your home
should be tested at least once a month, or as required by the manufacturer.
THE TIME TO REPLACE BACK UP BATTERY ?
The backup battery in the
control panel should be changed every five years, (the battery condition is
monitored at the Central Station). Wireless transmitter batteries last five to
seven years, and are lithium batteries that can be purchased in almost any
drug store. Security Systems monitor the status of the batteries and should a
battery become weak, the Central Station will notify you.
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